In order to provide and maintain our platform, we collect specific types of data. These include identity and contact information provided during registration (such as name, date of birth, and email address), usage data related to interactions with games and services, device and IP address information, financial transaction history, and logs of communications exchanged with our technical support.
The processing of your information is based on several legal grounds, depending on the context. We process data to fulfill contractual obligations related to service provision, to comply with strict legal regulations (such as anti-money laundering laws), to pursue our legitimate operational interests (e.g., fraud prevention), and, where required, based on your specific consent.
The collected information is used exclusively to manage your user account, process financial operations, ensure network infrastructure security, provide timely customer support, analyze service performance, and, only if authorized, send updates on marketing preferences.
We retain your information only for the period strictly necessary to achieve the stated purposes. In many cases, retention periods are dictated by regulatory or administrative constraints that require us to maintain certain records for a predefined number of years, even after your profile is closed.
Data is not sold to third parties. It may be shared with carefully selected service providers acting on our behalf (e.g., payment processors or cloud hosting services). Where these entities are located outside the European Economic Area, we ensure the application of appropriate legal and technical safeguards, such as the use of standard contractual clauses, to maintain data integrity.
We employ advanced encryption technologies and industry-standard security protocols to protect information from unauthorized access, alteration, or loss. However, no computer system can guarantee absolute security; we are committed, however, to making every reasonable effort to mitigate risks.
In accordance with applicable data protection regulations, you have the right to request access to your information, its rectification in case of inaccuracies, erasure (where there are no legal obligations to the contrary), restriction of processing, or data portability. You also have the right to object to specific marketing-related uses.
This policy may be updated to reflect changes in our practices. For any privacy-related inquiries or to exercise your rights, you can contact our data protection officer by writing to [email protected].